Emergency Preparedness & Contact Information

This page provides information to help members of the Penn community prepare for and access help in the event of an emergency of any kind.

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Emergency Preparedness

Campus Security Contact Information
Please be alert and report any criminal incident, suspicious behavior or improper security activity to the Division of Public Safety:

Any Campus Phone
Dial 511

Off Campus Phone
Dial 215-573-3333

Dial 911

The UPennAlert Emergency Notification System enables the University to quickly notify the Penn and surrounding Philadelphia community of critical information during a major emergency in three key ways: personal electronic devices, siren and public address systems, and digital displays. Register or update emergency contact information here.

Counseling and Psychological Services
CAPS offers confidential free professional mental health care for all Penn students. For emergencies, call 215-898-7021 and press # 1.

Counseling Resources (PennKey required)
The Division of Human Resources provides free counseling, referrals, and information for Penn faculty and staff members and their immediate families regarding personal or professional concerns. Call 888-321-4433, 24 hours a day, 7 days a week, for access to one-on-one assistance.

International Travel Guidance
All University travelers are urged to carefully review the information on Penn Global’s International Travel Guidance website. Resources include Penn’s Global Activities Registry, information about travel health and how to handle emergencies abroad, and more.

International Travel Safety Advisories
All University travelers are urged to visit the U.S. State Department website for the most current travel information, including country-specific travel alerts and warnings.

Additional Information
Find links below to transportation, news, and assistance agencies for incident-specific information.

Emergency preparedness at the University of Pennsylvania is managed under the PennReady program. Being PennReady means to prevent, prepare for, respond to and recover from any and all emergencies that could affect the Penn and University City communities.

Emergency Phone Numbers

NOTE: Calls from campus phones to numbers in the 417, 573, 746 or 898 exchanges may be dialed using only the last five digits.

Dial 215-573-3333 or dial 511 from any campus phone to reach University Police.

Tell the dispatcher that you need an ambulance and stay on the phone until you have given the location of the emergency. If you can, stay with the patient until University Police arrive. If the Philadelphia Police or Fire Department arrives before the University Police, inform the attendant or police officer that the patient is to be taken to the Hospital of the University of Pennsylvania emergency services unit.

In cases of drug or alcohol overdose, the primary concern of the University Police is the safety of the individual, not prosecution and punishment.

Dial 215-573-3333 or dial 511 from any campus phone to reach University Police.

Student walk-in emergencies are handled at the Student Health Service (3535 Market St, Suite 100)


Monday - Wednesday: 8 a.m. - 7:30 p.m.
Thursday: 10 a.m. - 5:30 p.m.
Friday: 8 a.m. - 5:30 p.m.
Saturday: 11 a.m. - 4:30 p.m.

When Student Health is closed, faculty, staff, and students should go to the HUP emergency services unit in the Silverstein Pavilion, 34th St. below Spruce.

Off Campus Fire / Police / Medical Emergencies

Call 215-573-3333 to reach University Police or 911 to reach Philadelphia Police.

Fire / Ambulance
Call 911 to reach the Philadelphia Fire Department.

The HELP line: 215-898-HELP (4357)

The 24/7 HELP Line provides a single point of entry for information about how you or someone you know can get help with personal problems. HELP Line staff can connect callers to Penn health and wellness resources most relevant to their needs.


Clinicians are available for confidential counseling, consultation, and psychotherapy on a walk-in basis or by appointment during office hours.

Dial 215-898-7021 for 24/7 assistance.

24/7 Suicide Prevention Hotline: 215-686-4420

Special Services Unit in the Division of Public Safety (Confidential) (24/7)

4040 Chestnut Street
Daytime: 215-898-4481
24 Hour: 215-898-6600

Special Services offers comprehensive victim support for any member of the University community who experiences interpersonal violence. Special Services has advocates on call 24-hours a day who provide options counseling, hospital and court accompaniment for victims of any type of crime.

Counseling for Sexual Trauma

  • Counseling and Psychological Services’ (CAPS) Sexual Trauma Treatment, Outreach and Prevention (STTOP) Team at provides free confidential counseling for Penn students 215-898-7021
  • WOAR Philadelphia Center Against Sexual Violence provides telephone and emergency room counseling, crisis intervention, and other follow-up services and referrals for victims of sexual assault. The 24/7 WOAR hotline is 215-985-3333.
  • Rape Abuse Incest National Network (RAINN) is the nation’s largest anti-sexual violence organization. RAINN offers free and confidential 24/7 online and telephone support at 800-656-4673 and/or https://rainn.org/

Connections to these and other resources can be facilitated by Special Services by calling 215-898-4481/215-898-6600


Weather Emergencies

Severe weather, such as winter storms, may force the closing of non-essential offices and the cancellation of classes at Penn. To find out the operating status of the University in the event of severe weather:

  • Call the special information number: 215-898-MELT.
  • Listen to KYW (1060 AM) for school closing announcements. The University's number is 102 for daytime classes and 2102 for evening classes.
  • Check the Public Safety website at?www.publicsafety.upenn.edu

Physical Plant Emergencies

In the event of a physical plant emergency, including a need for immediate heating, air conditioning, utility, or building repair, call 215-898-7208.


To report trouble with phone lines, telephone equipment, or voice mail, call 215-898-1000.

Data communications

To report trouble with data communications lines or equipment, call ISC Client Care at 215-898-1000.